Clutch Centre Penzance values your Privacy
We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 , the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom. Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights. Clutch Centre, Penzance
Who is responsible for your personal information?
We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.
What information do we collect?
In particular, we may collect and process the following personal information about you:
We may also collect non-identifying information about your preferences in connection with our site, for the purposes of enhancing and personalising your experience on the site.
How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:
Processing your data using legitimate interests
Under the rules of the General Data Protection Regulations which came into effect on May 25 2018, we will continue to send out reminders regarding your vehicle including, for example, when your vehicle is due to have a service or MOT undertaken.
We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are allowed to by direct marketing laws.
The section below entitled “What are my rights?” explains how you can change whether to receive this information.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us, or to protect our rights, property or safety or those of our customers, employees or other third parties.
Who do we share this personal information with?
In connection with the above uses of your personal information, we may share your personal information with third parties as described below.
We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:
We may share non-personal statistics data about visitors to our site, sales and traffic patterns.
How is my data stored and for how long do you keep it?
Our own servers are based the UK but some of the service providers we work with such as the AA etc. may use servers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax purposes and for sending you your annual reminders.
We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.
What are my rights?
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
How to contact us
Clutch Centre, Unit 5A Rospeath Industrial Estate, Rospeath Lane, Crowlas, Penzance TR20 8DU
Telephone: 01736 740488
To update your marketing preferences, to indicate whether you wish to be contacted by text, phone,or email or to stop all communication you can also email us at: firstname.lastname@example.org
This Policy was last updated in June 2018.
What are cookies?
A "cookie" is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).
A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.
There are different types of cookies:
Session cookies are deleted shortly after you close down your browser
Persistent cookies stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.
First party cookies are ones set by our website
The only cookie set by us on your computer is a session identifier - ASPSESSIONIDxxxxxxxxxxxxxxx. This is string of a random unique characters and does not contain any personal information.
Third party cookies can be set by Google with regard to Google Analytics statistical information.