Unit 5A, Rospeath Industrial Estate Crowlas, Penzance, Cornwall, TR20 8DU
Call now: 01736 740488
Call now: 01736 740488
Call now: 01736 740488
Our Privacy Policy
Clutch Centre Penzance values your Privacy



As part of your dealings with the Clutch Centre, Penzance, we will collect and process personal information about you in order to supply services to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

In this Privacy Policy, references to ‘we’, ‘us’ or ‘our’ means the Clutch Centre, Penzance.

In this Privacy Policy, references to ‘you’ mean the person whose personal information we collect, use and process. This includes anyone who contacts us in connection with any services we provide.

In this Privacy Policy, references to ‘site means our website.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 , the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom.  Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights. Clutch Centre, Penzance



Who is responsible for your personal information?

We are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.



What information do we collect?

We may collect and process information about you, including your name, address, contact details (including email address and mobile phone number), vehicle details, purchase history. This information is referred to in this Privacy Policy as ‘personal information’.


In particular, we may collect and process the following personal information about you:

  • Information that you provide by filling in forms, including those on our site.
  • Details of your driving licence when you are provided with a courtesy car.
  • When you enquire about services we collect personal information to respond to your enquiry and to process and complete your request.
  • Details about the transactions you carry out with us.
  • Information contained in and records of communications between us, including e-mails, letters and text messages. Details of your visits to our site, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view).
  • We will collect information concerning your marketing preferences.


If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

We may also collect non-identifying information about your preferences in connection with our site, for the purposes of enhancing and personalising your experience on the site. 


How do we use your personal information? 

We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:

  • to respond to queries from you regarding the possible purchase of services;
  • to carry out our obligations arising from any contracts entered into between you and us including provision of services, and to respond to queries from you regarding those contracts;
  • to manage and administer the relationships between you and us;
  • to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; and
  • to obtain feedback from you regarding us.  We work with third parties such as the AA and whocanfixmycar.com to whom you may provide feedback about our services.



Processing your data using legitimate interests 

Under the rules of the General Data Protection Regulations which came into effect on May 25 2018, we will continue to send out reminders regarding your vehicle including, for example, when your vehicle is due to have a service or MOT undertaken. 

We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are allowed to by direct marketing laws.

The section below entitled “What are my rights?” explains how you can change whether to receive this information. 

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us, or to protect our rights, property or safety or those of our customers, employees or other third parties.



Who do we share this personal information with? 

In connection with the above uses of your personal information, we may share your personal information with third parties as described below. 

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

  • We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities), for example, we are listed in the AA Garage Guide and use their online booking system on our site so if you book with us through this application your vehicle registration number may be recorded by the AA; we carry out MOT tests and in order to do this for you we share your relevant personal details with the Department of Transport;

  • We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.

  • In the event that we sell or buy any business or assets we may disclose personal information held by us about our customers to the prospective seller or buyer of the business or assets. If all of our assets are acquired by a third party, personal information held by us about our customers will be one of the transferred assets.

  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us; or to protect our rights, property or safety or those of our customers, employees or other third parties.


We may share non-personal statistics data about visitors to our site, sales and traffic patterns.


How is my data stored and for how long do you keep it?  

Our own servers are based the UK but some of the service providers we work with such as the AA etc. may use servers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. 

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax purposes and for sending you your annual reminders.

We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.


What are my rights?

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.



How to contact us

If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us by writing to us at:

Clutch Centre, Unit 5A Rospeath Industrial Estate, Rospeath Lane, Crowlas, Penzance TR20 8DU

Telephone: 01736 740488

Email: clutchcentre@hotmail.com


To update your marketing preferences, to indicate whether you wish to be contacted by text, phone,or email or to stop all communication you can also email us at: clutchcentre@hotmail.com



Will this Privacy Policy change in the future? 

If we decide to change this Privacy Policy, we will publish the updated Privacy Policy on our site so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Any updated Privacy Policy will take effect as soon as it is posted on our site.

This Policy was last updated in June 2018.

Our site uses cookies and similar technologies to provide certain functionality to the site and to understand and measure its performance. Please see our Cookie Policy below for further information about the cookies we use and how to amend your cookie settings.




What are cookies?


A "cookie" is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).

A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.


There are different types of cookies:

Session cookies
 are deleted shortly after you close down your browser

Persistent cookies stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.


First party cookies are ones set by our website

The only cookie set by us on your computer is a session identifier - ASPSESSIONIDxxxxxxxxxxxxxxx.  This is string of a random unique characters and does not contain any personal information.


Third party cookies can be set by Google with regard to Google Analytics statistical information.


We have recently become an AA Approved Garage, which has shown we have proved high standards of work, skills and knowledge.

We have also joined the The Autofirst Network. This is a national network of independent garages which has been created and designed with you at its heart; promoting true peace of mind for motorists with the confidence and assurance of the highest customer care.

Your Local Clutch Specialist

All Vehicle Makes and Models

Unit 5A, Rospeath Industrial Estate,
Crowlas, Penzance, Cornwall, TR20 8DU 


CALL NOW: 01736 740488

Your Local Clutch Specialist
All Vehicle Makes and Models


Monday-Friday: 8:30-17:30
Saturday: 8:30-12:00


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