Unit 5A, Rospeath Industrial Estate Crowlas, Penzance, Cornwall, TR20 8DU
Call now: 01736 740488
Call now: 01736 740488
 |
Call now: 01736 740488
Useful Information
Motor Ombudsman - Alternative Dispute Resolution
C L Centre T/A Clutch Centre – Complaints Procedure
To ensure that the service we provide meets your needs and expectations we welcome any comments you may care to make. As one of our customers, you are perfectly entitled to make complaints at any time. If you wish to complain about the service you receive form us then you should follow the steps below.

  • If possible the problem should be discussed with the garage
  • If possible at this stage, you should record your complaint in writing and send it to CL Centre Ltd. You may wish a friend or relative to write out the complaint for you which you should sign where possible.
  • If you are not happy about making the complaint yourself and do not know someone who is prepared to talk to us on your behalf, we will be pleased to appoint a person from an independent organisation to act as an advocate for you.
  • If we receive a written complaint it may take a little time to consider it fully but we will write to you within one week to acknowledge receipt of the complaint and to inform you of steps we are taking to resolve it.
  • If no immediate solution can be found, we will investigate the complaint fully, contacting all concerned. We will then write to you within a further 3 weeks with details of our findings, any action to be taken and proposals to resolve your complaint.
  • If we are not able to satisfy your complaint, then it can be escalated to the Motor Ombudsman (contact details below)

If at any stage in the proceedings you feel your complaint has not been dealt satisfactorily you can contact:

The Motor Ombudsman
consumer@tmo-uk.org
www.motorombudsman.org

It is the policy of the Company to strive to ensure that complaints outweigh complaints. Complaints, Comments & Compliments:-

In respect of customers feedback concerning the quality of workmanship and service provided, this information is formally reviewed for content and possible action. These reviews classify customer feedback as follows, and is considered as positive through to negative.

Types of Feedback
  • Compliments – positive input regarding aspects of the service provided
  • Comments – still positive, but possible scope for improvement
  • Concerns – negative feedback; action needed to address problem
  • Complaints - serious concerns on the part of the customer, required formal action as described below:

There is a formal process for the management and handling of complaints from customers.

This is documented in the Complaints Procedure. The policy provides for appropriate investigation and a timely response to the complaint, and if required, the means for the customer to take the complaint to the appropriate regulatory authorities.

Im not sure if we could insert a link to the motor ombudsman alternative dispute resolution service from here also ...

CAR TUNING AND REMAPPING
Whatever the make and model of your pride and joy, Bevo Tuning’s custom remapping expertise is on hand to polish its performance, efficiency and driveability.

Your Local Clutch Specialist

All Vehicle Makes and Models


Unit 5A, Rospeath Industrial Estate,
Crowlas, Penzance, Cornwall, TR20 8DU 

clutchcentre@hotmail.com

CALL NOW: 01736 740488
www.clutch-centre.com



Your Local Clutch Specialist
All Vehicle Makes and Models

 

OPENING TIMES
Monday-Friday: 8:30-17:30
Saturday: 8:30-12:00





 

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